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This Homeowner Got Ripped Off, So We Made It Right

April 20, 2023
A red sign that reads “SCAM.”

Another San Antonio Plumber Ripped Her Off,
So We Made It Right

And The Best Part? We Did It For Free

When it comes to plumbing issues, it’s easy to feel overwhelmed and unsure of where to turn for help in the Greater San Antonio area. This is especially true when you’ve been taken advantage of by a shoddy contractor who has left you with costly and frustrating problems.

However, for one woman named Stephanie and her husband Robert, help came in an unexpected form. We take pride in going above and beyond for our community, and sometimes that means fixing a botched job for free. It’s all part of our commitment to being the go-to team for all your plumbing needs.

In this blog post, we’ll delve deeper into the details of Stephanie’s situation and explore how this act of kindness paved the way for a successful and community-oriented business.


Here’s How It All Went Down 

It all started with a phone call from Stephanie, who our company founder has known since junior high school, who was in a semi-frantic state. Her call came a few months after a major ice storm had swept through the area and her home’s pipes, much like the rest of the neighborhood, had burst open.

Stephanie and her husband had already dished out thousands of dollars to have a plumber repipe their entire home directly after the storm had passed, but they were still having issues. Her intention for calling The Problem Solvers in the first place was to get a second opinion on the situation and see what needed remediation.

What we thought would be a simple fix soon became more significant.

Stephanie was unable to use her shower in her home and had been driving to family members’ homes just to freshen up, and that was just the tip of the iceberg when it came to what they were going through.

After gathering all the necessary information, we called our resident plumbing expert and relayed the information. He was happy to visit Stephanie after ending his work day and quickly called back to tell us the news.

It wasn’t good.

The plumber Stephanie had previously hired ultimately ripped her off — big time. Pipes were still leaking all over her home, wreaking havoc through water damage, mold, and mildew. Once our plumber completed his inspection, it was evident that all of the original pipes were still in the home, and Stephanie would have to start from square one.

No matter who you are, being scammed out of thousands of dollars is extremely disappointing, to say the least.



We Jumped Straight Into Action To
Help Stephanie & Her Family

We were shocked. Of course, we have seen firsthand how contractors rip homeowners off, never to be seen or heard from again. But this was our first time seeing such blatant disrespect for a homeowner. We knew we had to make it right for Stephanie and her family, even if we were never part of the problem in the first place.

We saw a community member genuinely struggling and knew in our hearts that we were in the best position to make things right. So we got to work doing just that!

Stephanie’s home was in rough shape, and we honestly didn’t know how long — or expensive — it would be to get everything back in tip-top form. But one thing we knew for sure is that we would do whatever it took to help Stephanie without charging a single penny.     

And that’s what we did.

We repiped her entire house and replaced all of her outdated plumbing components with top-of-the-line products fit for a castle. Stephanie wanted to pay us, of course, but we wouldn’t hear of it. She had already paid to have her home fixed; it’s not her fault she got ripped off by another plumber.

We are grateful to be in a position where we can help people in our community and start changing the narrative of contractors in the Greater San Antonio area.


Hear From Stephanie Herself!


We Are Happy & Eager To Solve More Problems
In The Greater San Antonio Area 

Are you in need of HVAC, plumbing, or electrical services and tired of feeling taken advantage of? Look no further than our team of Problem Solvers! We pride ourselves on providing top-notch service to our community and going above and beyond to ensure our customers are satisfied.

Whether you’re dealing with a broken air conditioning unit, a leaky pipe, or faulty electrical wiring, we have the expertise to tackle any issue. We understand the stress that comes with unexpected repairs and maintenance, which is why we offer fair and transparent pricing to ensure you’re never blindsided by unexpected costs.

Don’t let HVAC, plumbing, or electrical problems disrupt your life any longer. Contact our team of Problem Solvers today and see how we can come through for you!